It’s been a year or two since I met Thomas at a Costco Wholesale warehouse in Indianapolis. He always had a cheery smile and would politely nod or greet customers walking by as he went about his duties – returning carts from the parking lot to the store, helping customers at the gas station… Each brief encounter left an impression. So, one day I spoke to him and complimented him on his positive spirit.
You see, wherever I go, I tend to notice people who stand out. Sometimes it’s people who seem irritable or look like they’ve had a rough day. At other times I notice individuals who look indifferent while going about their duties – no eye-contact, no smiles – just looking like they’re there just because they have to be there. My happiest ‘people-watching’ happens when individuals look like they’re enjoying what they do. They connect with colleagues and customers – smiling, making cheery comments, helping – caring in their own simple way about their work and the people they meet. Nothing flashy, but it shows! They just bring sunshine into that moment in which you meet them. Sometimes it’s the first impression you have of them. At other times, you see them more often because they work in an establishment you frequent and you start noticing the consistency in their attitude.
The last group is one that I love to acknowledge. Wouldn’t our days be brightened if we were just going about our routine and someone complimented us? A randomly dropped compliment just might ripple out from one stranger to another, and from there to more people, because happiness has a habit of spreading.
So, as I do sometimes, I complimented Thomas on being consistently cheerful and positive. I may have added that his positive spirit was just the kind of quality I looked for while hiring my team. I say ‘probably’ because that was several months ago, and it’s a compliment I’ve shared with many employees of stores and restaurants so it’s quite likely an honest version of what I might have said to him. I probably also mentioned that an employee like him would be an asset to Costco. Thomas graciously accepted my comments. Every now and then when I shopped at Costco, I’d run into him. We always exchanged friendly greetings.
Thomas was working at Costco’s gas station one day, and as I waited for the tank to fill up, I had a longer conversation with him. I learned that this young man had worked at Costco for a few years. He hoped to go to college some day. He wasn’t sure when it would happen, but it was something he was definitely aiming for. In the meantime, here he was at Costco, working diligently each day. I told Thomas that if he needed any guidance about college, my husband, a college professor, could help him. (It’s great to just volunteer my husband’s support without asking him – he truly loves mentoring students!) I learned this young man’s name that day – and I left after telling him how he could contact us.
I ran into him once in a while after that day. I’d ask him how he was doing. I’d mention college and inquire about how he was doing with that goal. Thomas always smiled enthusiastically and responded that he hoped it would be soon. It was still part of his life plan. The time would be right some day! I’d tell him not to forget that my husband could guide him if he wished. He would tell me a little about his work in the minute or two that we greeted each other and chatted. He was proud about how well he was doing promoting the Costco credit card. Once, he mentioned that his credit card table had been moved to a new location but he was still pretty confident that he would do a great job from that spot. Thomas’ smile was infectious, and his enthusiasm made me think Costco was lucky to have such an employee on their crew. Friendly, cheerful, positive and professional – I would gladly hire a Thomas-clone anytime!
This evening I saw Thomas again. I was at the cash register and he was talking to another Costco employee nearby. I waved hello and he asked if I would wait a moment. He wanted to talk to me. Thomas came over a couple of minutes later and I jokingly asked where his credit card table was stationed this time! He pointed to his red jacket and asked me to read what was on it. I thought he had a new name tag, but when I checked it was actually an embroidered word – ‘Supervisor’. Wow! That was fabulous! I said that just made my day! Very sweetly, he said he felt the same way!
With quiet excitement, Thomas explained that he was one of four employees selected to be a supervisor during the seasonal sales. I joked that I’ve lived in America only for about 25 years, but it’s been long enough to know that seasonal sales are a big deal here! Thomas laughed out, and then he looked more serious. When the seasonal sales were over, Costco would likely select two of the four new supervisors, to continue in that role. He added that just as he had done before at the credit card table, he was determined to do his very best to earn the supervisor’s role for the long run.
I asked about his college plans! Thomas smiled again (I don’t think he ever stops smiling) and said he might have to delay that dream because of the new responsibilities. The supervisory role would take up a lot of his time, but he was thrilled with the pay raise that came with the new role. I asked if I could give him a little advice… put away a small part of his new salary as savings. “Pretend it doesn’t belong to you. It’s good to have something to fall back on if ‘life happens’ sometime in the future.” I was so proud of him. This kid (I dye my hair grey these days) had just made my day! He was so proud of his accomplishment, and I was touched that he had shared it with me.
Yes, his name is really Thomas. I don’t want to mention his last name without checking with him. But, if you are at the Michigan Road Costco in Indianapolis and you see a cheerful young man in a red jacket with ‘Thomas’ on his name tag and an embroidered ‘Supervisor’ label, tell him you’ve heard about him! Costco is lucky to have an employee like Thomas – a team member who cares tremendously about doing his job, doing it well, and more importantly demonstrating positive qualities that help set the tone of an organization.
Do take the time to compliment someone who is going the extra mile – someone you know or a complete stranger. Show them you care by telling them what you noticed. You never know how a randomly dropped compliment will ripple out. Some day, if you’re lucky (as I was today), you’ll be standing far away from where the compliment was dropped and the ripples will reach you.
P.S. Thomas, I’m still smiling! So very proud of you!